Refund policy

30-Day Guarantee. Not happy with your order? Return it within 30 days of delivery for a refund.

Full text for your refund policy page

Our 30-Day Guarantee

We want you and your pet to love your order. If you’re not satisfied, you can return it within 30 days of delivery for a refund.

How to return an item

  1. Email us at service.graded@yahoo.com within 30 days of delivery. Include your name and order number, and tell us the reason for the return.
  2. We’ll reply within 2 business days with return instructions and our return address.
  3. Ship the item back to us. Please pack it securely, since we can’t refund items damaged in transit. Returns sent without contacting us first may not be accepted.
  4. Once we receive and inspect your return, we’ll refund the purchase price to your original payment method within 10 business days. Your bank may take a few more days to post it.

Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we’ll cover it. We recommend using a tracked shipping method, since we can’t refund packages that don’t reach us.

Damaged, defective, or wrong items
If your item arrives damaged or defective, or isn’t what you ordered, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or issue a refund once the item is returned, and we’ll cover the return shipping.

Condition of returns
Items should be returned in reasonable, resalable condition. We understand a product may need to be tried to see if it works for your pet, and we’ll consider each return fairly.

Items we can’t take back
For hygiene reasons, we can’t accept returns on opened consumable items such as treats or supplements. Gift cards are not refundable.

Exchanges
To exchange an item, return the original for a refund and place a new order for the one you want.

Questions? Contact us anytime at service.graded@yahoo.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service.graded@yahoo.com.